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HP Improves Volunteerism through Better Customer Service


The government is hoping improved IT services will translate into an uptick in volunteerism for AmeriCorps, SeniorCorps and Learn and Serve.

HP Enterprise Services announced this week it will tweak and improve the Corporations for National Community Service’s IT solutions by improving customer service procedures. Under the contract, HP will centralize customer support services into one contact center. HP claims the streamlining will enhance customer satisfaction and create a more cost-efficient service.

“With more than 5 million Americans engaged in the Corporation for National and Community Services volunteer and grant programs, the agency needed a single point of support to better address internal and external requests,” said Dennis Stolkey, senior vice president of U.S. Public Sector for HP Enterprise Services. “CNCS turned to HP’s best-in-class contact center consolidation services to implement an agency-wide solution that standardizes service levels, enables operational improvements and enhances the overall success of its programs.”

The General Services Administration $22.5 million contract is for one year with the potential to extend to four years.


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