Verizon Wireless announced this week J.D. Powers and Associates recognized the company as a leader in call quality.
The 2011 Wireless Call Quality Performance Study measured call performances of major U.S. wireless services. The study asked subscribers about their wireless company’s rate of dropped calls, static and interference, failed connections on first try, voice distortion, echoes, no immediate voice mail notification and no immediate text message notification.
Verizon ranked highest in five out of six regions, encompassing 44 states. The wireless company fell short of first place, taking second, in the North Central region.
“When we say we offer Verizon Wireless customers the nation’s most reliable wireless network, we mean it,” said David Small, vice president and chief technical officer of Verizon Wireless. “These awards are a demonstration of our company’s commitment to invest in our network more than $6 billion annually, as well as the dedication of Verizon Wireless employees who plan, engineer, build and maintain our nationwide network. We remain committed to continuing our investment for our customers, both in our 3G network and in our 4G LTE network that we are rolling out across the country.”
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