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RightNow Technologies Receives 2011 Call Center Excellence Award

RightNow has received a 2011 Call Center Excellence Award for Best Technology Solution Provider at IQPC’s 12th Annual Call Center Week, selected for the company’s ability to perform the full spectrum of call center functions.

Customer service suite RightNow CX works to eliver exceptional customer experiences across the web, social networks and contact centers while simultaneously maximizing agent productivity, lowering costs and driving revenue.

“We are proud to be recognized by IQPC as the best technology solution provider for the call center,” said Jason Mittelstaedt, chief marketing officer at RightNow. “RightNow is committed to improving contact center performance and providing seamless, multi-channel customer experiences that increase brand loyalty, advocacy, and ultimately sales.”

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