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HP Extends Customer Service Agreement With Loan Value Group LLC

HP Enterprise Services has signed a five-year extension of its agreement with Loan Value Group LLC to provide full-scale contact center and customer support functions.

LVG is ramping up operations of its Responsible Homeowner Reward program, which provides incentives to eligible homeowners burdened with negative equity to remain current on their mortgage payments.

“Being able to quickly scale to changing market conditions while improving customer service is critical in the mortgage business,” said Mark Boelens, general manager of financial services outsourcing for HP Enterprise Services. “HP is uniquely positioned to provide the distinctive capabilities and services that industry innovators like LVG demand, with a robust contact center portfolio that enables them to seize market opportunities without straining internal resources.”

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