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MAXIMUS Georgia Call Center Certified as ‘Center of Excellence’

MAXIMUS’s Georgia Childcare and Parent Services call center has been recognized as a “Certified Center of Excellence” by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality.

Georgia CAPS is a statewide program that helps more than 57,000 children from low-income working families and families who receive Temporary Assistance for Needy Families benefits access child care services.

MAXIMUS provides childcare provider management and payment services each month for an average of 4,400 providers across Georgia’s 159 counties. Through a local office in Atlanta, the company provides attendance processing services and issues payments to childcare providers.

“The certification of our Georgia CAPS project is evidence of our commitment not only to deliver high quality services to child care providers across the state, but also to provide efficient and cost-effective services for the Georgia Department of Human Services,” commented Akbar Piloti, president and general manager of the MAXIMUS human services segment.

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