The globally-recognized CSL strives to improve the business and academic understanding of the distinctive and growing role that services play in organizations and with customers.
Leaders of organizations are chosen based on the reputation of their firm. Many high ranking college professors also serve on the board. The invitation-only CSL partnership provides an opportunity for member companies to research the latest in services leadership.
“I am honored to join the CSL Advisory Board and its esteemed service-minded companies,” said Rao, president of the Customer Services division, Siemens Industry. “Siemens has long been known for its innovation in products and technologies, and today we are strengthening and expanding our service offerings to our customers.”
Rao’s title as president of customer service is a relatively new one. Siemens formed the position on Oct. 1, 2011. Rao is responsible for directing and growing product-related and value-added services to improve the availability, reliability and productivity of its customers’ industrial processes.
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