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RightNow Highlights Best Public Sector Customer Engagement Practices; Kevin Paschuck Comments

Kevin Paschuck of RightNow Technologies

RightNow recently recognized winners of its Second Annual Public Sector Awards of Excellence during a ceremony last month at the company’s Reston, Va.- based offices.

According to Kevin Paschuck, vice president, public sector and Canada for RightNow,“the winning organizations and individuals have shown true leadership in the area of customer service excellence, providing best practice examples for other institutions to follow.”

“These leaders have proven that public sector organizations can deliver customers access to the most relevant, accurate, and timely information, even when operating under tight budget constraints,” he added.

Paschuck indicated in his blog that the government has demonstrated customer service as a top priority following the executive order: Streamlining Service Delivery and Improving Customer Service. The awards recognize public sector organizations that are using technology in order to improve and make customer engagement a priority.

According to the company release, nominations were made in house and then evaluated based on a program or client’s overall innovation, agency impact and whether the results were significant to the customer.

Winners included companies such as IBM, which was recognized with the Industry Collaboration award for its channel partner efforts with RightNow to assist public sector organizations in providing customer service.

Additional winners included individuals and agencies such as the Department of Veterans Affairs Education Services, Centers for Medicare and Medicaid Services, USDA Food Safety and Inspection Service, U.S. Air ForceDepartment of EducationInternational Baccalaureate and Alexandria Technical and Community College with Minnesota State Colleges and Universities.

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