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Tag Archives: Al Switzler

Having Successful ‘Crucial Conversations’

When the stakes are high and emotions run wild, it can be near-impossible to keep interpersonal exchanges on a professional level. “Crucial Conversations: Tools for Talking When Stakes are High” (McGraw-Hill) by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler offers a seven-point strategy that will make anyone achieve …

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