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Tag Archives: Bruce Caswell

MAXIMUS Call Hubs Earn BenchmarkPortal Recognition; Bruce Caswell Comments

Six of MAXIMUS‘ customer contact centers in the U.S. have been recognized by BenchmarkPortal as “Certified Centers of Excellence.” MAXIMUS said Tuesday its call centers received the distinction based on criteria such as employee training, operational efficiency and customer satisfaction. “We are committed to delivering high-quality services to our government …

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MAXIMUS’ NY Call Center Recognized as ‘Center of Excellence’ for 4th Time; Bruce Caswell Comments

MAXIMUS has announced that its New York call center has been recognized as a “Certified Center of Excellence” by BenchmarkPortal for the fourth time. The center has been in operation since 1998, serves 4.5 million statewide Medicaid managed care and long-term managed care program participants and handles approximately 1.1 million calls annually, …

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MAXIMUS Contact Center Recognized as ‘Center of Excellence’; Bruce Caswell Comments

MAXIMUS’ Michigan enrollment broker services customer contact center has achieved the “Certified Center of Excellence” recognition from BenchmarkPortal for its best practices. BenchmarkPortal awarded MAXIMUS the honor based on a worldwide database containing objective and quantitative performance information from thousands of contact centers, MAXIMUS said Thursday. The Reston, Va.-based firm won …

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Richard Montoni to Speak at NY Global Health Conference

Maximus President and CEO Richard Montoni will speak Feb. 8 at UBS‘ global healthcare services conference in New York, Maximus announced Tuesday. Maximus said Bruce Caswell, president and general manager of health services, will also speak at the conference. Maximus will make the presentation available as a webcast on the company’s …

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MAXIMUS Launches Solutions for Health IT

MAXIMUS, Inc. announced yesterday the launch of  its Meaningful Use Solutions to help states develop and implement their electronic health record incentive programs. “Our Meaningful Use Solutions can help state Medicaid programs develop effective administration, oversight and audit of their EHR incentive programs to ensure program requirements are met and …

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Executive Profile: Bruce Caswell of MAXIMUS

Bruce Caswell serves as president and general manager of the health services segment at MAXIMUS. He  is responsible for overseeing the development, growth and operations of the company’s largest business segment, which includes program administration for Medicaid, Children’s Health Insurance Program, the Center for Health Literacy, and our Canadian health …

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