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Tag Archives: contact center

Avaya to Provide Contact Center Tech for NORAD Santa Hotline

Avaya will provide its contact center technology for the North American Aerospace Defense Command‘s Santa hotline. The communications services company said Thursday volunteers will use the Avaya Customer Engagement platform to answer children’s calls to the NORAD Tracks Santa hotline. “Avaya Government Solutions is pleased to help the North American Aerospace Defense …

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BenchmarkPortal Picks 4 MAXIMUS Call Hubs as ‘Centers of Excellence’

Four customer contact centers run by MAXIMUS in Georgia, Texas and Massachusetts have been recognized as Certified Centers of Excellence by BenchmarkPortal. BenchmarkPortal used best practice metrics to choose the recipients of Center of Excellence among thousands of contact centers, MAXIMUS announced Thursday. The contact centers work with the Texas Eligibility Support …

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MAXIMUS Contact Center Recognized as ‘Center of Excellence’; Bruce Caswell Comments

MAXIMUS’ Michigan enrollment broker services customer contact center has achieved the “Certified Center of Excellence” recognition from BenchmarkPortal for its best practices. BenchmarkPortal awarded MAXIMUS the honor based on a worldwide database containing objective and quantitative performance information from thousands of contact centers, MAXIMUS said Thursday. The Reston, Va.-based firm won …

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